By now you’ve probably heard about the cyber attack that took down the PlayStation Network and compromised user account information. The attack revealed security flaws so gaping that Sony has been working for the past two weeks on a completely redesigned system with additional firewalls, encryption and server-side security.
There’s no question that the attack has cost Sony millions of dollars and tarnished the electronic giant’s strong brand. For the first week after the attack, Sony was mostly silent on the matter while it investigated the attack. Ever since its Sunday press conference though, the company has been on a public relations assault to win over upset customers and even members of Congress.
On Thursday for example, Sony published three posts on the PlayStation blog. The first was an announcement stating that it had begun “the final stages of internal testing of the new [PlayStation Network and Qriocity] system,” one of the last milestones before PSN returns to millions of PlayStations worldwide. The second post announced that Sony would be offering identity theft protection to U.S. customers. Sony is giving away a one-year subscription to “AllClear ID Plus,” which provides personal data protection and a $1 million insurance protection program.
The third and final blog post is actually a letter from Sir Howard Stringer, Sony’s CEO. In the letter, Stringer apologizes to customers “for the inconvenience and concern caused by this attack,” explains what steps Sony is taking to restore service. It also reiterates Sony’s position that “there is no confirmed evidence any credit card or personal information has been misused.”
The following is an excerpt from his letter:
Read more: http://mashable.com/2011/05/06/sony-challenges/
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