TORONTO – One Samsung customer is cautioning other users to be wary about the company’s customer service after he says he was asked to remove a YouTube video showing damage to a Samsung Galaxy S4 that nearly caught on fire while charging.
Vancouver area resident Richard Wygand was crashing on a friend’s couch for the night when he says he woke up to the smell of smoke and burning electronics.
“I woke up to the smell of burning electronics and since I deal with car audio equipment all day long, I know that smell is not good, so I started searching around for where the smell was coming from,” Wygand told Global News.
After searching the house he followed the smell to his friend’s room, where he says he saw his Samsung Galaxy S4 – which was plugged into its charger – smoking and producing sparks.
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