Sunday, December 1, 2013

Orange sent iPhone instead of Nokia sim card – and charged accordingly

I lost my sim card and called Orange to order a replacement. I received a micro-sim, which was unsuitable as I don't have an iPhone. I then found that Orange had charged me £544.42 which has taken me beyond my overdraft limit and is racking up penalties every day as well as six £25 charges for non-payment of my direct debits.
Orange said an agent had erroneously ordered me a new iPhone, hence the unsuitable sim card, and blocked my existing Nokia phone. I was promised a refund within three days but, despite calling regularly, I have received nothing four weeks on and it took three days and four calls to get them to unblock my Nokia.
The unwanted iPhone has since been delivered and Orange now says I will receive a refund within 20 days of it being returned. This means I'll have spent two months with companies chasing me for failed payments. JB, Manchester

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